Quick Tips on Customer Relations For Your Business
- Jacqueline Sardinas
- Sep 24, 2021
- 2 min read
Are You Doing Your Job As A Business?
You probably are filled with pride when you hand out a business card when someone asks, “What do you do for work?” and you proudly talk about your business and what you have to offer to people. While that is all great, are you sure you have done everything to keep your customers happy? What are you doing to keep your business at high rates on yelp when a customer comes across your business to leave a review? If you’re slightly panicking, have no fear! Here are a few tips for doing some housekeeping the next time you sit with your team on how you can do more for your brand.
Send Surveys To Your Customers
You always want to be steps ahead of your consumer. If you have a mailing system placed in your business and have collected emails and phone numbers from your customers, build a survey to send it out to get feedback from the consumers that know your business the best. Sending a survey with a few questions on demographics and topics related to your business can help re-arrange your business and keep a fresh new look for your customers.
You can also look deep dive into your companies Customer Database to learn more about customer prospects and customer relationships that are loyal to your company.
Tip: Offer a discount or a prize to customers that fill out the survey for more feedback.
Are Your Customer Service Up To Date?
Social Media is a solid attribute to have in a business. With it, you can create a large fan base of your business by interacting with your customers and building a relationship with them.
This is important to create an enormous reach to your demographic of customers. The old marketing style like mail and cold-calling doesn’t work nowadays due to caller IDs and people accepting a paperless subscription to eliminate waste. Instead, be proactive and send weekly emails or create a post.
Tip: Research what Social Media platform would be more successful for your brand to create an outreach to your consumers. Be active on your accounts to get more recognition and even answer simple questions through your comments to show that you are prompt to solving issues.
Share Your Customer Service Knowledge With Your Team
Be sure to share thoughts and concerns with your team! They are also essential pieces to the puzzle to make an entire business work fluently.
Talk about the importance of customer service, brainstorm new ways to reach new customers, and keep old ones still aware of your brand to create brand loyalty.
If your team is not aware of the voice and message of your brand, this can hurt the business as a bottleneck down the road. Have meetings and create new ways to be fresh and trendy to communicate with your consumer positively and effectively and have everyone know the same mission statement. Remember that management is also the keyholder to your customer service.
Tip: Brand loyalty is created when your business caters to the customer effectively. Word of mouth is spread, and more people want to know more about you and your business on what you have to offer due to your awareness.
It takes a village to create a community, and as a business, you need that village to make everything work. Focus on whats makes you different from the rest to start a booming business. There is no community if there’s no research and knowledge on the brand. Remember: Customers are what drives the company to be successful, and if you’re middlemen and management are not aware of how to deal with customers on the ladder, it’ll crumble down quickly no matter what way the customer service funnel will flow.
Happy Planning!
Comments